Chill 'Em Out

June 20th, 2010

The forecast for the Midwest has been, and will continue to be... frickin' hot.  And it's only June!

As we all know, people can get a little testy when temperatures are soaring. So here are some customer service extras you can adopt to give your customers an above-and-beyond experience.

Have cold drinks on hand and available. It doesn't have to be costly like soda - make some lemonade and keep it good and cold, or just fill a cooler with ice water. You'll be surprised how many of your competitors haven't thought of this!

Give them shade. For car dealers and other retailers with outdoor displays, have lots of umbrellas on hand to loan shippers. This will provide them some coolness on that hot blacktopped lot.

We all scream for ice cream,. Negotiate with a local ice cream place for some coupons or even freebie certificates to give customers after their transaction. It's a great opportunity for the ice cream shop to get some new customers, too.

Design cool. Especially for retailers, set up your front of store display with refreshing items, cool colors and revitalizing scents. You know that feeling when you first walk in out of the heat and cold air hits you? Why not create a similar feeling for your customers with your own merchandise?

Remember, in life it's the little things that make a big impact. Make a little effort to show your customers and you are thinking of their comfort, and see big results!

Posted on June 20th, 2010 | Posted by Anna Lawrence | Permalink | Rss Feed